Refund/Withdrawal/Transfer/Deferment Policy

Fees Payment Policy

MDIS Pte Ltd collects course fees in accordance to the fees structure stipulated in the Standard PEI-Student Contract. An administrative charge of S$109.00 (inclusive 9% GST) will be levied on each late instalment payment of the course fees. Fees are payable after the Standard PEI-Student Contract has been signed by the student.

Payments can be made by cash, NETS (with maximum of S$2,000 per transaction per day), VISA, MasterCard, AMEX, or Telegraphic Transfer (TT). For TT payment, please indicate the name of the student, passport number and the programme applied for. Unless otherwise stated, all fees are subject to prevailing GST.

All students must read and understand the Refund Policy, Withdrawal Policy, Transfer Policy, Deferment Policy and Expulsion and Disciplinary Matters of MDIS Pte Ltd.

Withdrawal/Refund Policy

Refund for Withdrawal Without Cause

Any request for a refund of course fees paid before / after course commencement shall be subject to the refund policy:

Refund Table:

***Note:

The above percentage is to be applied to the first instalment amount payable for the particular course. If the actual payment exceeds the first instalment amount, the excess amount shall be fully refunded. If the first instalment payment is less than the first instalment due, the course fee shortage shall be collected from the student.

A cooling-off period of seven (7) working days is applicable for a maximum refund from the date when the contract was signed.

The above refund policy also applies to company-sponsored students.

All refunds shall be made within seven (7) working days from receipt of the student’s request.

Refunds for Withdrawal with Cause

MDIS Pte Ltd shall inform the student immediately within three (3) working days if:

1. It fails, for any reason, to commence course on the course commencement date;
2. It terminates the course, for any reason, prior to the course commencement date;
3. It fails, for any reason, to complete the course by the course completion date;
4. It terminates the Course, for any reason, prior to course completion date;
5. It has not ensured that the student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A (course details of the Student Contract) within any stipulated timeline set by SSG; or
6. The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

MDIS Pte Ltd shall, within seven (7) working days of notifying the student in writing of above circumstances (i) to (vi), provide the student with information and details of an alternative confirmed course arrangement to allow the student to make a timely and appropriate decision on the alternative arrangement.

Students shall be entitled to immediately withdraw from the course by giving written notice to MDIS Pte Ltd of his / her intention to do so.

For circumstances under “Refund for Withdrawal with Cause”, MDIS Pte Ltd shall within seven (7) working days after student's request, refund to the student: -

1. the entire amount of the course fees and
2.  miscellaneous fees

Refund Policy - other types of refunds

All request for other types of refunds (example of overpayment) shall be processed within seven (7) working days after receiving the refund request from the student.

If it is approved, the student will be informed within seven (7) working days from receipt of the student’s request.

Withdrawal Policy

Request for programme withdrawal must be made in writing. A written notice of withdrawal from the programme (“Withdrawal Form”) must be delivered to the Student Services Centre (SSC) at MDIS Campus, 501 Stirling Road, Singapore 148951.

All discounts/rebates/waiver that the student was entitled to shall be forfeited and all outstanding fees have to be paid prior to withdrawal. This includes all non-tuition fees (inclusive of GST) that were waived at point of signing PEI Contract.

MDIS Pte Ltd shall, within three (3) working days of receipt of the withdrawal form, send the student an acknowledgement of their request to their email address.

MDIS Pte Ltd will process and inform the student of the outcome in writing within a time frame of not more than four (4) weeks from receipt of the student’s request (for cases with no refund).

Transfer Policy

If a student who has been accepted by MDIS Pte Ltd decides to transfer to another course before or after course commencement, a written notice of transfer must be given to the Student Services Centre (SSC) at MDIS Campus, 501 Stirling Road, Singapore 148951.

If a request for transfer is made before commencement of class, the course fees paid shall be transferred to the new course. Any excess payment will be refunded to the student within seven (7) working days from the date that the student requests to change the course.

If a request for transfer is made after commencement of class:

• The student shall be advised by the respective School's Student Coordinator to make payment of any outstanding fees before the institute processes his/her transfer request. 
• All requests for transfer to a different course within MDIS Pte Ltd or downgrading of academic course must be submitted in writing and supported with an application fee of S$109.00 for the first change of programme (inclusive 9% GST).
• Any further change of programme by the same student, an application fee of S$272.50 (inclusive 9% GST) shall be charged and is non-refundable regardless of the application outcome.
• Any excess payment will be refunded to the student within seven (7) working days from the date of the student requests to change the course.

Student is required to sign a revised contract for the new course enrolled.

MDIS Pte Ltd will process and inform the student of the outcome in writing within a time frame of not more than four (4) weeks from receipt of the student’s request (for cases with no refund).

Course Deferment

All requests for course deferment must be made in writing and supported with application fees of S$109.00 (inclusive 9% GST) which is non-refundable regardless of the application outcome. Students should send their requests for deferment one (1) month prior to the commencement of the term that the student is deferring. All requests must be supported with documentary evidence.

Students who do not meet the following deferment criteria will be advised on the possible rejection of their deferment request.

• Student has not deferred for the course before;
• Student does not have any outstanding payment;
• Student has pending modules for the course.

Should the deferment request be rejected, the student may be required to re-module or be withdrawn from the course.
 
Application submitted after the commencement of the term will be subjected to approval and additional fees may apply.
 
Students are allowed to defer up to a maximum period of one (1) year, failing which he/ she may be deemed to have withdrawn from the course and would have to re-apply as a new applicant if he/she wishes to register on the course again. The refund policy will be applicable.
 
Students must settle all outstanding / overdue payment prior to the application of deferment.  All subsequent instalments would follow the payment schedule of the new class the student is resuming in.
 
Deferment can be extended to another one (1) year with valid reasons, subject to approval.
 
International students who are approved for deferment will be required to cancel their student passes as required by ICA.
 
Approval for deferment is the sole discretion of MDIS Pte Ltd. The institute will assess and inform the student of the outcome in writing within a time frame of not more than four (4) weeks from receipt of the student’s request.

Expulsion and Disciplinary Matters

The refund policy should apply for students who are expelled by the Academic Affairs Director and/or by University Partners for the following reasons:

1. Poor performance in his / her examinations
2. Poor attendance
3. Cheating and Plagiarism
4. Misconduct and inappropriate behavior